Frequently asked questions

Loyaltee is a digital loyalty platform built for small businesses. It helps you reward repeat customers using points or visit-based loyalty rules, without paper cards or app downloads.

No. Customers access their loyalty portal through their mobile browser, so there is no app store download required.

Customers scan your QR code and enter their phone number. That gives them access to their loyalty profile and makes check-in simple at the counter.

Loyaltee starts at R99/month for Starter. Growth is R299/month plus a once-off setup fee, and Pro starts at R599/month plus a once-off setup fee.

Starter is designed for businesses that want a simple, low-cost way to begin. It includes one location, a basic loyalty setup, customer portal access, QR code check-in, and basic reporting.

Growth is the core package for businesses that want more branding, customer messaging, stronger reporting, and room to grow their customer base.

Pro is for businesses that need more control, more advanced loyalty rules, multi-location setups, staff access, and tailored support. It is suited to larger or more operationally complex rollouts.

Yes. Branding options are available on higher plans, so your customer portal can reflect your business name, colours, and identity more closely.

No. You just need a phone, tablet, or computer with a browser. We provide a QR code for customers to access the loyalty portal.

You choose the loyalty structure that fits your business. Depending on your plan, this can include simple visit cycles or more advanced reward rules and redemption logic.

Yes. Multi-location support is available on Growth and Pro, depending on the needs of your business.

Yes. Customer messaging tools are part of the Growth direction of the platform, with more advanced messaging and integration options available on Pro setups.

Yes. Loyaltee includes customer data export options so you can keep access to your business data.

We take customer data seriously and design the platform to handle customer and loyalty information responsibly.

Choose your plan, set up your business profile and loyalty rules, print your QR code, and you’re ready to start using Loyaltee.